Laborer to Production Operations Manager - Celebrating Success, Mentorship, and Team Spirit at SERVPRO® of South Orlando

12/6/2023 (Permalink)

Heydrich Kattar Hernandez training his SERVPRO Team

In his 2 short years with SERVPRO® Team Nicholson, representing our Orlando location, Heydrich Kattar Hernández has proved endless in zeal, integrity, and a desire for personal and professional development. As we celebrate having Heydrich on board, we not only commemorate his individual successes but also the mentorship and inspiration he offers to our entire team.

In November 2021, Heydrich started with us as a laborer, bringing enthusiasm and an eagerness to learn. His tenure has been marked by significant, quick growth, shaped by his willingness to serve in a variety of roles. He says the diverse experiences—from working on various residential and commercial jobs to the challenges of long hours and extensive travel—have enriched his professional journey.

Now serving as Production Operations Manager within our Training Division, Heydrich continues offering a high standard of service as he uses his passion for making a meaningful impact on our customers’ and employees’ lives. He says, "I've had the privilege of meeting people from all walks of life and contributing to helping others in their homes."

Heydrich embodies the SERVPRO Team Nicholson culture that values knowledge-sharing, encouragement, and opportunity. He says,

“I am sincerely thankful for the belief placed in me, the opportunities to share knowledge, and the continuous support from colleagues who have been mentors and guides. Special appreciation goes to those who have dedicated time to teach, coach, or offer support.“

Heydrich's journey with SERVPRO of South Orlando and SERVPRO Team Nicholson not only marks a personal achievement, but serves as a testament to the power of teamwork and constancy.

Today, Heydrich is excited about the future as he focuses on scouting for talent that aligns with our core values, and continues to help our team grow and improve. Cheers to Heydrich!

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Protecting What Matters: The Emergency Plan Every Parent Needs Before School Starts

8/8/2023 (Permalink)

Does your child know what to do?

Do You Have a Back-to-School Family Emergency Plan?

No one likes to think that an emergency could happen to them, but the reality is that disaster can happen anytime, anywhere, including while your child is at school.

Even if you never end up needing your family emergency plan, it's best to be prepared—just in case. Having a detailed plan in place will give you everyday peace of mind, and—in the event of an emergency—could save lives.

Emergency Contacts

1. List 1-3 trusted emergency contacts who can pick up your child from school if you are unable to do so.

2. Confirm their availability and willingness to be emergency contacts.

3. Teach your child how to contact each person by phone.

4. Familiarize your child with each contact's appearance and vehicle.

Communicate with the School

1. Keep school up-to-date with who is allowed to pick your child up.

2. Provide correct contact information and identification for their records.

3. Inquire about the school's policies for emergency situations and designated pick-up areas.

Alternative Drop-Off Locations

1. Establish an alternative drop-off location in case emergency contacts cannot be reached promptly.

2. This location could be a trusted friend or family member's house, or another secure spot.

3. Familiarize your child with the alternate location's address and phone number to accurately guide authorities there.

Re-Evaluate Each Year

As your child ages, changes schools, or your family moves, it's smart to update your plan annually. 

Although we hope your family never experiences an unexpected disaster, if you do, SERVPRO® is available 24/7/365 for emergency service. Learn more here. Your family's safety and preparedness are paramount, and having a well-structured emergency plan is a crucial step in ensuring their protection.