The Power of Master Service Agreements: Fast Response and Strong Relationships

9/18/2023 (Permalink)

A Race Against Time

SERVPRO® Team Nicholson's Scott Askew and his crew proved the power of an MSA recently. Within hours of receiving the call, our team was on-site, ready to help. Seven hours later, cooling equipment was up and running - thanks to our subcontractor, Coastal Mechanical. We even had a team of welders fabricating quick hose connections in the hospital parking lot in order to connect the mobile chillers to the hospital's existing cooling system.

By the evening, the hospital was cooling to a comfortable temperature, all without displacing patients or disrupting critical operations. The team avoided an evacuation and multiple diversions, where a hospital has to transfer patients to another hospital. In the end, all this was possible without having to tell an MSA client, "no," — the word doesn't exist in our vocabulary anyways.

Building a Bridge to Swift Solutions

The MSA is more than just a contract - we become your logistics team, your trusted solutions provider. The last thing a business owner wants is to face a double emergency – the primary situation and its repercussions. Like the scramble to evacuate patients, and to secure specialized equipment, like chillers, at odd hours in order to prevent high temperatures from spoiling medication. An MSA eliminates the chaos, minimizing the complexity and severity of interruptions to business.

The Value of Strong Relationships

In the realm of crisis management, strong relationships are worth their weight in gold. Our connections with clients, subcontractor partnerships, and a network of SERVPRO teams across the nation, our bonds serve as the cornerstone of effective and efficient solutions. When challenges arise, leveraging our network's capabilities means clients have access to additional equipment and resources quickly.

In a world of emergencies, a Master Service Agreement isn't just a contract – it's a promise - to provide rapid response, leverage strong relationships, and transform potential chaos into smoothly managed solutions. It's the assurance that when a crisis arises, our team of professionals is ready to shift the perspective - becoming your total solutions provider for whatever happens.

Protecting What Matters: The Emergency Plan Every Parent Needs Before School Starts

8/8/2023 (Permalink)

Does your child know what to do?

Do You Have a Back-to-School Family Emergency Plan?

No one likes to think that an emergency could happen to them, but the reality is that disaster can happen anytime, anywhere, including while your child is at school.

Even if you never end up needing your family emergency plan, it's best to be prepared—just in case. Having a detailed plan in place will give you everyday peace of mind, and—in the event of an emergency—could save lives.

Emergency Contacts

1. List 1-3 trusted emergency contacts who can pick up your child from school if you are unable to do so.

2. Confirm their availability and willingness to be emergency contacts.

3. Teach your child how to contact each person by phone.

4. Familiarize your child with each contact's appearance and vehicle.

Communicate with the School

1. Keep school up-to-date with who is allowed to pick your child up.

2. Provide correct contact information and identification for their records.

3. Inquire about the school's policies for emergency situations and designated pick-up areas.

Alternative Drop-Off Locations

1. Establish an alternative drop-off location in case emergency contacts cannot be reached promptly.

2. This location could be a trusted friend or family member's house, or another secure spot.

3. Familiarize your child with the alternate location's address and phone number to accurately guide authorities there.

Re-Evaluate Each Year

As your child ages, changes schools, or your family moves, it's smart to update your plan annually. 

Although we hope your family never experiences an unexpected disaster, if you do, SERVPRO® is available 24/7/365 for emergency service. Learn more here. Your family's safety and preparedness are paramount, and having a well-structured emergency plan is a crucial step in ensuring their protection.

SERVPRO of South Orlando are Cleaning Experts

7/24/2023 (Permalink)

SERVPRO of South Orlando is Here to Help

During unprecedented times caused by the global pandemic, our customers remind our customers that we are specialists in cleaning services. We adhere to the highest cleaning and sanitation standards.

Specialized Training

The Centers for Disease Control and Prevention (CDC) set forth protocols, SERVPRO of South Orlando is prepared to clean and disinfect your home or business. We have years of experience in dealing with biological contaminants, and we will go beyond the scope of work that regular janitorial staff performs daily.

The CDC encourages cleaning high-touch surfaces such as counters, tabletops, doorknobs, light switches, bathroom fixtures, toilets, phones, keyboards, tablets, and tables. Other spaces mentioned in the CDC's guidance for commercial spaces include:

• Kitchen/Food Areas
• Bathrooms
• Schools/Classrooms
• Offices
• Retail Spaces
• Water Fountains
• Shelving/Racks
• Sales Counters
• Carpets and Rugs
• Stair Handrails
• Elevator Cars
• Playground Equipment
• Fitness Equipment
• Specialized Products

The CDC recommends the usage of a labeled hospital-grade disinfectant with claims against similar pathogens to the coronavirus. Multiple products in the SERVPRO product line carry the EPA-approved emerging pathogens claims. While there's currently no product tested against this particular strain of the coronavirus, we follow all CDC and local authorities' guidelines.

Do you need proactive cleaning of your commercial property? Call SERVPRO of South Orlando today at 407-985-3200.

Smoke Residue Can Accumulate after Fire Damage to Your Edgewood Home

7/24/2023 (Permalink)

Rely on SERVPRO for Professional Fire Damage Restoration

An incidence of fire damage can cost you a ton of money and time to restore. The ability to restore depends on the extent of damage caused by the flames and the smoke and soot residue. Smoke and soot particles are one of the most significant contributors when it comes to fire damage to your Edgewood home. Not all fires produce identical residue, and the time and effort required to clean these different residue types determine the success of the restoration process. IICRC certified SERVPRO technicians use their extensive knowledge about different types of residue during the restoration process. While some residues have a minor impact, some others can cause more profound damage.

Dry and Wet Residue

Frequently encountered residue after a fire incident includes wet and dry residues. All fires produce both these residues, but their relative proportion can vary greatly. For instance, a rapid burning fire that has an abundant supply of oxygen usually produces dry residues. On the other hand, if the fire was slow-burning with less than optimal oxygen supply, the wet residue is formed mostly.

Another thing affecting residue generated is material burning. While natural materials such as wood and cotton result in drier smoke residue, synthetic materials such as rubber and plastic produce wetter smoke. As it turns out, drier residues are easier to clean compared to wetter residues. SERVPRO technicians can use less harsh techniques such as cleaning with a sponge to clean the damage due to drier smoke, but wet residues often require more intense cleaning processes.

Protein Residue

Protein residue is quite common if a fire breaks out in the kitchen. The burning of meat, poultry, or fish usually generates this type of residue. It's pale yellow and can stain surfaces quite easily. It's also accompanied by the characteristic odor that can linger on for a long time. Odor removal cannot occur without a thorough cleaning process followed by an efficient deodorization. Protein residue can be quite challenging to stop, and the restoration process may require additional time.

Call SERVPRO of South Orlando at (407) 985-3200 today to schedule a free consultation with one of our restoration experts.

When and Where Do Hurricanes Likely Occur?

7/12/2023 (Permalink)

Hurricane season in the Atlantic runs from June 1st to November 30th. However, storms outside of these dates are not unheard of. Activity ramps up in August and peaks in early September, then again in October.

Hurricanes form this season because of two factors: warm ocean waters (80 degrees or higher) and weak vertical winds (little change in wind direction and/or speed with height) are most common. This is also the season with the highest frequency of west-moving weather disturbances in the tropics that eventually develop into hurricanes.

The only difference between a hurricane, cyclone, and typhoon in your location. People in our area refer to violent thunderstorms as hurricanes, while people near the equator, Africa and Australia, refer to them as cyclones.

If your property experiences damages from a hurricane, SERVPRO of South Orlando is Here to Help. Call today at (407) 985-3200.

Crawlspace Mold? Call SERVPRO for Remediation!

7/12/2023 (Permalink)

Restoring Mold Damage in South Orlando Using Professional Procedures

Mold damage is likely to develop in the crawl space when the area becomes wet. When we perform an inspection in a crawl space, we check whether water is leaking in the area and fix the problem when possible. High humidity is another concern in such areas, so we have to identify the causes of high water vapor and address them. It is pointless to disinfect the molds in your Orlando home without addressing its primary cause.  

If your South Orlando home's crawl space has grading and drainage issues, mold damage will likely develop when the water collects under the house. Our SERVPRO technicians can decide to use sump pumps to extract the water. If moisture is evaporating into the crawl space from the surrounding walls and the ground, isolation may be necessary. We achieve that by using a space liner to enclose the whole area. This encapsulation acts as a vapor barrier and works very well when paired with a permanent dehumidifier in the crawl space. 

Differences in temperature between the surrounding areas and the crawl space allow the water vapor to condense. When correcting such issues, our SERVPRO technicians may recommend the installation of a dehumidifier. The device assists in monitoring and controlling the humidity in the area to discourage conditions favoring mold growth. 

Our SERVPRO technicians can pull out all the infested insulation and dispose of it. Since it is possible to restore fiberglass insulation, we carefully inspect the paper on the insulation to confirm it does not have fungal growth signs. It's possible to remove surface mold from below supports joists and beams and other hard surfaces through scraping. Though it is possible to remove surface mold from porous items such as drywall as long as the fungi have not penetrated too deeply with anchoring hyphae, we may have to discard such things once infested. Additionally, we can exterminate the spores by dispensing antimicrobial products into surfaces using thermal foggers. 

SERVPRO of South Orlando uses industry-proven techniques to protect your property from further damage after facing any size disaster. You can access our 24-hour emergency services at any time of the day by calling (407) 985-3200.

Humidity: Primary and Secondary Damages Explained by Restoration Experts

8/8/2022 (Permalink)

Call SERVPRO of South Orlando restoration experts to mitigate primary and secondary damage due to storm, flooding + water.

Different Types of Water Damage

Whenever excessive moisture gets inside a building, the problems it causes can be broken down into two categories: primary and secondary damage.

Primary Damage

When water leaks from a pipe or an appliance, it comes in contact with contents and building materials. Anything that happens due to direct contact with liquid water, such as the carpet's de-lamination, is considered primary damage. 

Secondary Damage

Once water gets inside a structure, it naturally raises humidity levels indoors when moisture from wet materials evaporates into the air. Elevated humidity levels can also cause building materials issues since water transfers from the air into dry materials to reach equilibrium. When water vapor causes structural problems, it is called secondary damage.

Extraction procedures help reduce primary issues, and structural drying helps mitigate both primary and secondary water damage. When our SERVPRO technicians deal with any water damage situation, we monitor both relative and specific humidity.

What Controls Humidity?

Controlling humidity levels in a structure helps speed up structural drying times. Wet materials dry out faster if the humidity inside a building is kept low using air movers and dehumidifiers. Monitoring and strategic placement of these devices optimize drying times. When we keep humidity levels low, we also reduce water vapor in the air, causing fewer secondary issues. 

Relative Humidity

Relative Humidity (RH) is a measure of how much water is in the air at any given temperature. RH is expressed as a percentage, so if the relative humidity is 100%, then the air is holding as much moisture as it can at that temperature. At this point, if not sooner, condensation can occur inside the building. "Raining" inside your home can only exacerbate the already water damaging effects. Air can hold more water at higher temperatures, so increasing the house's temperature will lower the relative humidity. That is one of the features of our HEPA filters. Not only does the filter suck the moisture from the air, but it also heats the air to dry the space quicker.

Specific Humidity 

The temperature has such a significant effect on relative humidity, but it's not always a good gauge of how much water exists in the air. Specific humidity is the actual amount of moisture in the air. When our restoration professionals measure specific humidity, they count the actual grains of moisture in each pound of air. To find specific humidity, we measure relative humidity levels and the room's temperature. We then put these numbers in a psychrometric chart that gives us the grains per pound (GPP) number. 

If you ever need help with issues related to water or humidity, such as flood damage, storm damage, or microbial growth, call SERVPRO of South Orlando at (407) 985-3200, available 24 hours a day.

Do You Have a Back-to-School Family Emergency Plan?

8/4/2022 (Permalink)

No one ever likes to think that an emergency could happen to them, but the reality is that disasters can strike anytime, anywhere, including while your child is at school.

Even if you never end up needing your family emergency plan, it's best to be prepared just in case. Having a solid plan in place will give you everyday peace of mind and, in the event of an emergency, could save lives.

Emergency Contacts

Make a list of 1-3 trusted emergency contacts who can pick up your child from school in the event that you are unable. Be sure to notify these people and get their permission. Review the list with your child to ensure they're comfortable with these people, know how to contact them by phone, and know what their vehicle looks like. Including an emergency card in your child’s backpack could prove useful for ensuring your child has the correct, pertinent information.

Communicate with the School

Ensure your child's school is kept up to date about who is allowed to pick them up. They'll need correct contact information and sometimes require a form of identification for their records. Many schools have materials they distribute to indicate designated pick up areas and other important information.

Drop Off Location

It’s scary, but it could happen. If none of the emergency contacts can be reached by phone or they're unable to pick your child up in a timely manner, alternative transportation may have to be arranged. Be sure to have a designated alternative drop-off spot. This could be a friend or relative's house, or another trusted location. Be sure your child knows the location, their current address, and phone number so that they can accurately tell authorities how to get there safely.

Reevaluate Each Year

As your child ages, changes schools, or your family moves, it's smart to update your plan. 

Although we hope your family never experiences an unexpected disaster, if you do, SERVPRO is available 24/7/365 for emergency service. Learn more here.

Commercial Water Damage Remediation in Your Orlando Business

7/25/2022 (Permalink)

Some of the Regular Water Damages SERVPRO Sees in Orlando Hotels

Water damage can happen anywhere in a hotel, but some areas and types of damage happen far more often than others. When problems go beyond simple cleanup and sanitation matters, your cleaning personnel or company may be ill-equipped to handle the consequences of significant water damage. SERVPRO of South Orlando specializes in fast and complete hotel services, ensuring rooms stay clean, undamaged, and pleasant-smelling after the incident. If these common problems happen in your building, call us or use our Emergency Ready Profile (ERP) system to get a crew of technicians to your location.

Overflowing Sinks and Bathtubs

One of the reasons SERVPRO is called into hotels when a guest causes a sink or bathtub to overflow. Determining when and why these problems happen can be difficult. At the same time, guests remain in their rooms, so it may not be uncommon to only find out about the matter days later or when water starts to leak elsewhere and cause further damages. SERVPRO inspectors create a detailed assessment of the situation to understand what specific problems might come from these scenarios and estimate our work times and costs.

Water Line Leaks and Breaks

With so many water lines running throughout the building, it may not be uncommon for them to leak or burst, especially when they are ancient. Be sure to call us as soon as you suspect that a water line may have been ruptured, as the speed of our response may be critical to prevent as much damage as possible. To avoid most water line problems in your hotel, make sure that pipes receive semi-regular maintenance and checkups.

Left-Open Windows

If guests can open windows in your hotel rooms, they may sometimes forget to close them before a storm rolls through the area. Rain pouring through an open window can cause significant damage to the carpet and upholstery; however, the worst effects are preventable by calling SERVPRO.

SERVPRO of South Orlando can handle both small, isolated incidents and large-scale disasters throughout an entire building. For the best outcomes, call quickly after an incident at (407) 985-3200.

SERVPRO Helps Prevent Fire in Your Home with Dryer Vent Cleaning

7/24/2022 (Permalink)

House fires affect millions of people every year at the cost of over $500 Million. Smoke detectors have proved their value, saving lives and homes from total loss. Most house fires start in the kitchen, but a significant number still occur in a place most forget about once the item is installed, the dryer vent. 

According to the U.S. Fire Administration, 2,900 dryer fires are reported each year. These fires lead to a staggering national average of 35 million dollars in property damage, 100 injuries, and five fatalities annually. 

PSA: Vent cleaning service may reduce your clothes dryer's workload while lowering energy usage!

A dryer inside the house or apartment uses a metal exhaust pipe (galvanized iron or steel usually) to vent hot air outside the home. The zinc-coated material is designed to handle the highest dryer settings and more but not open flames from burning built-up lint. Since this is an exhaust pipe and smoke seeks the most comfortable access, a vent fire goes undetected by the smoke detectors much longer than a fire anywhere else in the house. 

If your dryer is in the garage or under a carport, the chance for a significant fire is reduced. The flexible vent tube may not run under the house, but it is still at risk. The build-up of lint can still ignite, destroying your dryer and the washer next to it. As the flexible plastic pipe melts, the burning material quickly ignites drywall and other building materials. 

Our technicians can eliminate this threat with an inspection. We can attach an air mover that introduces high-velocity airflow into your vent for just a few minutes. If the build-up has caked against the sides of the pipe, we'll then use a brush with a telescoping handle to scrape the sides and then blore-attach the air mover to the lint outside your home. We detach it from the dryer for a flexible conduit and clean it outside using either an air mover or garden hose to wash it out. 

The cost for vent cleaning is minor compared to the possible cost(s) to restore your home fire-damaged home. Aren’t convinced? There are still some things you, as a property owner, can do to keep your home as safe as possible.

What You Can Do

Clean the lint filter.

A clogged lint filter is the leading contributing factor in residential dryer fires. The U.S. Fire Administration reports that failing to clean out the lint trap causes 34 percent of reported dryer fires every year.

Each time you unload the dryer, clean out the lint trap. Before putting the next load of clothes in, double-check that the lint trap is completely clean to lower your risk of fire. A clean lint filter allows the dryer to run more efficiently, too, thus drying your clothes faster while also preventing your machine from overheating.

Inspect the ducts regularly.

Blocked ducts frequently cause dryer fires. To ensure your dryer is running correctly, check your ducts about once a month to ensure there are no blockages. Some telltale signs that your ducts are clogged include the following indicators:

• Your laundry is taking longer to dry
• Exhaust air is failing to exit the vent
• You suspect that your machine is overheating

Sometimes, a blockage occurs because the venting system itself is damaged. Other times, blockages may be occurring because of an accumulation of lint, animals building nests in the vents, or snow building up over the outside vents.

If you notice any blockages, clean them out before using your dryer again. To clean your ducts, disconnect them, remove the blockages and reconnect them. If you notice any damage to the venting system, call in a professional to repair the issue.

Replace outdated ducts.

Older ducts made of plastic or foil are prone to sagging. These accordion-style ducts can easily trap lint in hard-to-reach spaces, increasing your risk of fire. To keep your home safe, replace your older models with new ducts designed with heavy-duty metal.

DON'T overload the dryer.

Stuffing too many wet clothes or bedding into a dryer can cause an excess of lint to accumulate. Since lint build up reduces a dryer's ability to ventilate, the machine may quickly overheat and cause a fire to break out. Read your owner's manual to determine your machine's maximum hold to ensure you aren't overstuffing it.

DON'T leave the dryer running unattended.

Never go to sleep or leave the house while your dryer is running. If a fire breaks out, your ability to extinguish it or call emergency services right away can make all the difference between damage to your laundry room and complete loss of your home.

DON'T dry clothes without the lint filter.

A dryer without its lint trap is an accident waiting to happen. The filter protects the dryer's inner workings from collecting lint. Without this defensive shield, a buildup of lint in the ducts can easily lead to a dryer vent fire.

To lower your risk, always use your dryer with the lint trap in place. If your existing lint trap is worn or develops any holes, replace it immediately at your nearest home supplies store.

When it comes to disasters, one could argue that none are worse than a residential fire. Not only do the flames cause inherent danger as they destroy your family's home and or business, but there is also the after effect concerning the removal of debris, soot, the smell of smoke, compromised structure, and additional damages that have been inflicted on your property. For most homeowners, fire is an incredible event. However, they DO happen and for a variety of reasons.

Top 10 Other Causes of Fires

1. Home heat fires: Your furnace needs regular inspection(s) and ensures combustibles are not near any portable heaters.
   
   
2. Cooking fires: Unattended kitchens, splattering grease, and combustibles near the source of heat are very common fire starters.
   
   
3. Smoking: Always ensure that you properly and completely extinguish the cigarette if you smoke in your home.
   
   
4. Electrical fires: Look out for frayed cords, overloaded plug outlets, and the overuse of extension cords.
   
   
5. Children: Keep lighters and matches away from children to stifle any curiosity they could have about what happens when various items catch fire.
   
   
6. Candles: Candles may smell nice, but if left unattended, they could cause a significant issue.
   
   
7. Flammable items: Do not keep adhesives, paint, or cleaning agents close to sources of heat.
   
   
8. Faulty wiring: A significant safety hazard is inadequate wiring (MOSTLY prevalent in older apartments and homes).
   
   
9. Grills: Never cook on the grill under an awning or a covered porch. Give yourself ample space away from your home and automobiles.
   
   
10. Holiday décor: Be mindful of how close your Christmas tree is to your fireplace and always safely hang another décor.

Despite our best efforts as homeowners, accidents still happen. If your home has been damaged by fire and smoke, call SERVPRO of South Orlando. Our team of highly trained technicians can help get your life back to normal as quickly as possible. With the proper training, innovative equipment, and helpful guidance, our expert technicians will be with you every step of the way to get you back on your feet.

We will arrive at your home quickly to mitigate the damages, secure your property and start the emergency cleaning process to items that are of priority. While we are on the site, your property will be inspected, assessments of damage(s) will be documented, and preliminary estimates made to give you a comprehensive restoration plan of action.